Your Responsibilities

• Full ownership and maintenance of the Duty Roster for Client Services having over 220 team members
• Maintain overview of team coverage, requesting overtime, changing shifts where needed to support Global Coverage
• Assignment of cover for unmanned teams when required
• Consolidate reports for Payroll and HR
• Maintain the Client Services internal website and knowledgebase
• Maintain data and processes through Smartsheet’s
• Organise and schedule team meetings
• Coordinate daily team calls
• Other General Administrations duties as may be assigned from time to time

Required Skills, Qualifications, and Experience

• Strong interpersonal skills and adaptability 
• Strong written and verbal communication skills
• Good organization, time management and scheduling skills
• Strong working knowledge of office management software and collaboration tools
• Strong analytical skills and attention to detail
• Experience of Excel, Smartsheet, RotaCloud would be desirable